ISO Certifications
ISO standards are extremely important in ensuring the quality and safety of business products and services; this is something we take very seriously. Our ISO 9001, 1400, 27001, and 4801 certifications show our commitment toward quality management, environmental management, information security control, and occupational health and safety.
ISO 9001:2008 – Quality Management System
Zanity is ISO 9001 certified. By committing and adhering to the underpinning principles of a Quality Management System, our clients and partners benefit substantially. We are dedicated to providing service excellence via:
- Process Approach
- Client / Partner Focus
- System Approach to Management
- Leadership
- Involvement of People
- Continual Improvement & Feedback Loop
- Factual Approach to Decision Making
- Mutually Beneficial Supplier Relationship
Under the umbrella of ISO 9001, continual improvement is an ever-present practice, while service reliability and the achievement of project goals are also supported.
AS/NZS 4801 – Occupational Health & Safety
ISO 4801 certification relates to Occupational Health and Safety Management within the organisation. The certification acknowledges that critical OHS elements have been implemented into Zanity’s business activities and processes. This practice simultaneously protects the health & safety of Zanity employees and protects / minimises financial risk due to poor OHS practice.
With an effective Occupational Health and Safety Management System (OHSMS) in place, Zanity has proven capability in identifying, implementing, evaluating, reviewing and continually improving OHS organisational procedures. The OHSMS aligns with OHS legislation and is based upon risk minimisation knowledge and practice.
ISO 4801:2001 – Occupational Health & Safety
ISO 4801 certification relates to Occupational Health and Safety Management within the organisation. The certification acknowledges that critical OHS elements have been implemented into Zanity’s business activities and processes. This practice simultaneously protects the health & safety of Zanity employees and protects / minimises financial risk due to poor OHS practice.
With an effective Occupational Health and Safety Management System (OHSMS) in place, Zanity has proven capability in identifying, implementing, evaluating, reviewing and continually improving OHS organisational procedures. The OHSMS aligns with OHS legislation and is based upon risk minimisation knowledge and practice.
ISO 14001:2004 – Environmental Management System
An internationally recognised certification, ISO 14001 demonstrates Zanity’s commitment to the minimisation of organisational environmental impact. An Environmental Management System (EMS) simultaneously reduces environmental impact while retaining business profit. Relating specifically to the minimisation and management of environmental and financial risk, the certification demonstrates Zanity’s capacity in the identification, measurement, management and effective control of environmental impacts due to business operations.
ISO 27001:2005 – Information Security Management
Zanity is ISO 27001 certified. A standard that forms the foundation of information security management excellence within an organisation, adherence to ISO 27001 methodology demonstrates Zanity’s proficiency in the establishment, implementation, operation, monitoring, maintenance and continual improvement of information security management across the organisation. With the Information Security Management System (ISMS) in place, clients, partners and external parties can be confident that Zanity’s security control measures are more than capable of protecting and safeguarding valuable information assets.
QUALITY MANAGEMENT POLICY
Zanity is committed to:
- Providing clients with highest level of service quality that are aimed at not only meeting client requirements but exceeding their expectations.
- Implementation of industry best practices on quality and setting very high levels of internal benchmarks for service delivery. Zanity aims at continuously raising these standards by incorporating insights gained through extensive industry and academic research.
- Promoting a culture of continual quality improvements and the philosophy of getting things "right first time".
- Maintaining uniform quality practices and standards across all projects irrespective of the size and dollar value of the project.
- Enabling high performance of associates by actively pursuing on-going training plans.
- Promoting quality awareness and employee involvement in quality improvement programs.
- Developing long term strategic relationship with vendors to ensure that they align to our quality objectives and requirements.
OCCUPATIONAL, HEALTH, AND SAFETY (OH&S) POLICY
Zanity is committed to:
- Provide a work safe environment at Zanity’s premises for all employees, subcontractors and vendors, preventing and eliminating injury and illness in the workplace
- Implementing the highest level of Duty of Care as required by legislation.
- Reduce critical human-centric difficulties in the workplace, namely, ergonomics and fatigue, and provide for better balanced management of work and personal lives of employees and subcontractors.
- Be prepared at all times to mitigate OH&S-related hazards and emergencies and to reduce to zero incidents on Zanity premises and/or incidents at sites of subcontractors/vendors engaged in Zanity’s work.
- Complying with all relevant Australian Commonwealth and State Legislation (e.g. Work and Health Safety Act 2011 (Commonwealth), Occupational Health and Safety Act 2004 (State of Victoria) and all relevant legislative requirements).
- Ensure that all Zanity personnel (employees, subcontractors and vendors) are safe, happy, healthy and vibrant for contributing their best towards guaranteed client service delivery.
ENVIRONMENTAL MANAGEMENT POLICY
Zanity is committed to:
- Reduce carbon emission footprint to the atmosphere via undertaking sustained innovation in the areas of energy usage reduction, energy emission and electronic waste reduction
- Continuously measure and improve high levels of internal benchmarks with respect to reducing energy footprints in computing across all project portfolios
- Partner with vendors having effective energy management systems implemented in their own organisations and demonstrating maturity in environmentally-friendly computing techniques
- Conduct business in an ethical, transparent and honest manner with all stakeholders including all clients, staff, subcontractors, vendors and government departments.
INFORMATION SECURITY POLICY
Zanity is committed to:
- Establishing policies, procedures and processes to ensure availability, confidentiality and integrity of information assets belonging and entrusted to Zanity by clients, staff, subcontractors and vendors
- Implementing a robust risk management strategy that adequately addresses all information security risks involved in people, technology, office premises and business operating assets. Zanity aims to identify and minimize risk via assessing impact on Zanity’s business and ensures the firm is well prepared to mitigate hazards arising out of information security breaches
- Ensuring compliance of all legal, regulatory and contractual security requirements as applicable to Zanity’s business
- Promoting a culture of continual improvements of security standards and the philosophy of ‘prevention is better than cure’
- Promoting information security awareness and all stakeholder (client, staff, subcontractor, vendor, government) involvement in information security improvement programs
- Developing long term strategic relationship with vendors to ensure that they align to our information security objectives and requirements
SERVICE MANAGEMENT POLICY
Zanity is committed to:
- Establishing policies, procedures and processes to ensure the highest levels of client service delivery on a continuously improving basis.
- Leveraging upon industry-standardized business processes and management systems to drive highest levels of client service delivery and service management across the entire service delivery lifecycle.
- Implementing a robust service management plan, including a rigorous Quality Assurance and release management plan, that enables us offer the highest levels of client service delivery based on industry standards and thereby achieve sustainable performance results.
- Adapting a flexible change management process for including client amendment requests throughout the service delivery lifecycle and offering the best benefits of customization.
- Adapting industry best-practice oriented project management methodologies while implementing client projects and managing client service delivery.
- Ensuring secure, reliable and seamless client service delivery at all times for all projects.
- Promoting a culture of continual improvements of service delivery and service management standards and the philosophy of ‘prevention is better than cure.
- Promoting service delivery awareness and all stakeholder (client, director, staff, subcontractor, vendor et al.) involvement in service delivery improvement programs.
- Developing long term strategic relationship with national and international organizations and consortiums to ensure the highest levels of client service delivery on a continuous basis.
